Lou's Wild Garden customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: hello@louswildgarden.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Purchase or viewing history
Website and app user journey information
Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Where we get personal information from
The only place we will get your personal information is from you directly.
How long we keep information
Sales information - Your name, address, and contact details will be retained for 7 years from the date you make payment for the related goods and services to comply with HMRC retention rules.
Enquiry information - Details you provide as part of any enquiry will be retained for 5 years from the point of your last communication to allow us to understand the types of enquiry we receive to allow us to develop our goods and services offering.
Newsletter information - Details you provide to sign up to the newsletter will be retained for as long as you are subscribed.
Others we share personal information with
The only time we will share your personal information with anybody is if an organisation we’re legally obliged to share it with requests it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
3 June 2024